Optimum makes the options of service and charges so confusing no one knows what is right, wrong or indifferent.
They do this on purpose.
I learned all the scams they do with billing not from an insider but outsiders, family and friends that live on the same block all came to sit down and compare and share invoices from these scam artists. Mad as hell as we learn and see the crazy way of billing configures into each connection/ customer. You are not a customer, you are a connection and you only connect to what you make a deal for.
Most important, you can actually purchase your own modem and not pay $15 a month for there modem.
The modems are compatible but you need to make them program it through their network, it was not easy but I did.
As for the box they supply, certainly update that often …it’s an unavoidable charge, so change it out as needed. I also have more TV’s than boxes since I move them around into areas needed due to seasons. The back room box goes in the basement for the winter rather than have one for each location.
Also important is do not use their Wi-Fi router, purchase your own independent high end router for true optimal service.
Do not take any of their one time, one year promotional BS offers that need to be renegotiated every 12months.
Get basic service w/Wi-Fi and invest in a good streaming device that does not need any form of subscription.
There is so much more but could not possibly cover it all in one post, someone should teach a course in how to combat these scumbags just like they teach associates how to screw us.
Especially now since they are owned by a foreign corp.
